Deleting Your Data

Ask us directly

Email hello@paknology.com with the subject "Data deletion request", and include the email address or phone number you used with us so we can find the right records. If you are a client, sending the request from the address on your account is enough to identify you; otherwise we may ask one question to confirm it is you before deleting anything.

We confirm within 30 days and tell you exactly what was deleted and what — if anything — we are required to keep. There is no charge.

What gets deleted

• Enquiries: the message, name, email and phone number you sent us — deleted in full.
• Marketing email: your address is removed from any list. You can also stop these at any time by replying to one.
• Client portal profile: contact details and portal access are removed, ending your access to the portal.
• Support correspondence: email threads that are not required as an accounting record.

What we have to keep, and why

Invoices, receipts and payment records are accounting records. UAE tax and commercial law requires us to retain them for a set period, so we cannot delete them on request until that period has passed — we keep them for that purpose only and delete them when it ends.

Stripe holds its own records of payments it processed, under its own retention rules. We tell you when this applies to your request rather than quietly leaving records in place.

Facebook and Instagram

Our automation publishes our own posts to our own Facebook Page and Instagram account. It does not collect, store or process data about people who view or interact with them, so there is no personal data of yours for us to hold from that connection — deleting a post on those platforms removes it at the source.

If you are an administrator of one of our connected accounts and want the connection itself removed, you can revoke it yourself: on Facebook, Business settings → Apps, or Settings & privacy → Settings → Apps and websites; on Instagram, Settings → Website permissions → Apps and websites. Revoking it stops all publishing immediately. You can also email us and we will remove the connection and revoke the token from our side.

Deleting things yourself

Cookies: the only cookie the site itself sets is the session created when you sign in to the admin panel or client portal, and signing out removes it. The Insights articles carry Google AdSense, which may set its own; if you are in the EEA, the UK or Switzerland the consent message on those pages lets you withdraw that at any time, and your browser's site-data controls clear everything either way.

Contact

Deletion requests and questions: hello@paknology.com — Paknology Solutions FZE LLC, Dubai, United Arab Emirates. Phone +971 52 125 4703.