Your whole team on one WhatsApp number
Waphie connects your official WhatsApp Business number to a shared inbox that looks and behaves like WhatsApp Web — so your agents need no training. Campaigns, chatbots, catalogue and AI replies in English, Arabic and Urdu.
Our platform
Waphie
Our WhatsApp Cloud API platform — shared team inbox, campaigns, chat flows and AI replies.
waphie.com
Everything handled, nothing left to chance
Shared Team Inbox
Every agent answers from one official number, each with their own login. Assign chats, add labels and leave internal notes — in an interface that already looks like WhatsApp Web.
One-Click Meta Connection
Connect through Facebook and the platform handles the rest — number registration, webhook subscription and template sync — instead of you pasting tokens and IDs.
Broadcast Campaigns
Build audiences from labels, activity or a CSV import, send approved templates with per-contact variables, and track delivered, read, replied and failed for every recipient.
Drag-and-Drop Chat Flows
Build the conversation on a canvas: buttons, list menus, questions that save the answer, conditions, media, products, delays and a clean handoff to a human.
AI Replies in Three Languages
The bot detects the customer's language — including Roman Urdu typed in English letters — and answers in it. Every button and message carries its own translations.
Catalogue & In-Chat Orders
Sync your Meta catalogue and send swipeable product cards or carousels. Orders placed inside the chat land in the inbox as an order summary.
How we deliver it
Number & Meta Setup
Your number connected to the Cloud API, verified with Meta and the webhook registered.
Workspace & Agents
Agents, roles, labels and assignment set up to match how your team already works.
Templates & Flows
Templates submitted for approval, business-hours replies and the flows your customers will meet.
Catalogue & First Campaign
Products synced, audiences imported and the first campaign sent under supervision.
Training & Support
A short session for your agents, then ongoing support as your volumes grow.
Combine it with the rest of the journey
Every Paknology service connects — start here and expand when you're ready.
Common questions
Yes — that is the main reason to move to the WhatsApp Business API. Waphie puts your single official number in a shared inbox where every agent has their own login, chats are assigned and labelled, and nothing is lost when someone is on leave. The WhatsApp Business app allows only a handful of linked devices and gives you no assignment or reporting at all.
No, but a number can only live in one place at a time. If it currently runs on the WhatsApp Business app it has to be migrated to the Cloud API, and the old chat history stays on that phone rather than moving across. Most clients migrate their main business number and keep a separate handset number for internal staff use.
There are two separate costs. Meta charges per template message delivered, priced by category — marketing, utility, authentication — and by the customer's country, while replies inside the service window are free. On top of that sits the platform fee for Waphie. We quote both after a short call, because your volume and message mix decide the total.
Yes. The bot detects the customer's language from the script — including Roman Urdu — remembers it against the contact and replies in that language. Every flow step, button and auto-reply carries its own translations, so a single flow serves English, Arabic and Urdu customers.
Either. Waphie is our own platform and the fastest route to being live. If you already run a CRM or ERP, we can connect your number to the Cloud API and build that integration as a custom project instead — and we will tell you honestly which works out cheaper at your volumes.
Ready to launch, automate and scale?
Book a free consultation and get a clear roadmap — from company formation to a fully automated digital operation.